Theme updates
Inspect the release notes and any code conflicts before using the updated draft.
What we check
Check custom sections, app content and the main shopping pages.
Shopify Support and Maintenance
Keep your Shopify store moving.
Give routine fixes, content changes and storefront improvements a defined monthly capacity and a clear request process.
Prices cover the listed scope. Additional work and external costs are quoted separately.
From request to release
A clear path for every store change.
Small requests deserve the same clarity as large projects: what changes, who approves it and which store behaviour needs checking.
Describe & prioritise
Share the affected page, the issue and the desired outcome. We confirm urgency and dependencies.
Estimate & approve
Agree the acceptance check and time allowance, including testing and release work.
Preview & check
Review the change in a draft theme where appropriate, then check the affected buying journey.
Release & record
Publish the approved change and record the work, time used and rollback route.
Store checks
Review the agreed forms, product options and cart journeys alongside the task queue.
What we check
Document failures and the next action, including third-party dependencies.
Backup responsibilities
A theme copy protects theme code and settings; other store data needs its own backup approach.
What we check
Confirm which exports or backup tools cover the agreed recovery needs.
Shopify Support and Maintenance
What we’ll deliver.
Maintain one Shopify store through a prioritised task queue within an agreed monthly hour allowance.
- Small tasks keep disrupting your trading schedule.
- You need someone to maintain context across changes.
- You want realistic turnaround and capacity boundaries.
Agree capacity and coverage
Confirm expected requests, monthly hours, business timezone and escalation owner.
How we check it
Document response targets, overage approval and any rollover rules.
Scope each store request
Turn the requested change into an estimate and a clear acceptance check.
How we check it
Confirm priority and whether the work fits the remaining allowance before starting.
Make controlled releases
Work in an appropriate theme preview and obtain release approval.
How we check it
Check affected product, cart or form behaviour and keep a change record.
Review the support queue
Report completed tasks, time used, monthly checks and open priorities.
How we check it
Separate accepted tasks from larger projects or third-party issues requiring another scope.
Your handover
Task and time log, reviewable release record, monthly store checks and the next approved priorities.
Included scope and boundaries
- Single store
- prioritised design/development task queue within hours
- staging/release record
- monthly form/cart checks
- 1 activity report
- written escalation owner
Outside this scope: 24/7 human cover, unlimited work, third-party outages and guaranteed resolution times
Scope and investment
Plan the work and the budget together.
$400 / 5h; $750 / 10h; $1,400 / 20h per month
Monthly queue; target first reply within 1 business day in agreed coverage
Additional costs
One-time access/handover review $150 – $300
What changes the cost?
Unused-hour/rollover rules defined before sale; overages require approval
Working with your budget
If the full scope is beyond your budget, we’ll prioritise the most useful work and agree a smaller first phase with you.
What we need from you
- Store
- typical tasks
- expected monthly hours
Share what is available. We’ll identify any missing access or inputs during scoping.
Published prices apply to the listed scope. Deliverables, timing, revisions and external costs are confirmed before work starts.
View a delivery checklist for this service
A support queue with clear acceptance
An illustrative delivery approach to help you review the scope. This is a planning example, not a client case study.
| Stage | Example work | Acceptance or decision |
|---|---|---|
| Request | Describe a product-page section change with screenshots and desired behaviour. | Confirm priority, estimated time and acceptance before starting. |
| Implementation | Make the agreed change in a reviewable theme version. | Check relevant product/cart behaviour and get release approval. |
| Monthly review | Provide completed tasks, time used and remaining priorities. | Apply the agreed rollover and overage rules. |
View illustrative platform examples
Tools and delivery
Platform examples
Illustrative platform screens show the type of work and reporting. These are not client results.
Shopify
Product catalogue management
Organise product titles, stock, publication status and catalogue structure.
Shopify
Storefront theme editor
Review storefront sections and the settings merchants can manage themselves.
Shopify Flow
Order and customer automation
Make order rules, conditions and staff notifications explicit.
Notion
Project acceptance and handover
Track acceptance checks, review decisions and the material needed for handover.
Optional delivery walkthroughs · illustrative
Project walkthroughs
All project walkthroughsFrom idea to something you can inspect.
Explore eight illustrative projects, from the initial brief to delivery and acceptance. Businesses and data in these walkthroughs are fictional.
Shopify experience
Solenne Home
A considered storefront, from catalogue to checkout.
Illustrative project
Explore the walkthroughCompare related services
- Build or redesign a store
An agreed theme, layouts and catalogue.
- Change the theme experience
Custom sections or a separately scoped theme.
- Move from WooCommerce
Data migration and feature replacement.
Before you decide
Questions worth asking.
If my store has a problem, when will someone respond?
The proposed target is a first reply within one business day during the agreed coverage window. That is a response target, not a guaranteed fix time. Choose five, ten or twenty monthly hours for the agreed task queue. The care agreement must name the working hours, timezone and escalation route; 24/7 staffing is excluded.
What can five hours cover?
It depends on the work. Estimate each task before scheduling it, include testing/release time and keep a time log. A few content or section adjustments may fit; complex integration work should be separately assessed.
What happens to unused hours or extra work?
The quote must state whether hours roll over and for how long. Additional work needs approval with its price before it begins. A monthly allowance should not be interpreted as unlimited changes or guaranteed resolution of third-party outages.
What is the starting budget and what is separate?
$400 / 5h; $750 / 10h; $1,400 / 20h per month. One-time access/handover review $150 – $300 These are published USD prices. The written quote must state the complete cost, payment schedule and applicable taxes.
When can the work begin and what do you need from me?
Monthly queue; target first reply within 1 business day in agreed coverage. To scope the work, prepare: Store; typical tasks; expected monthly hours. The schedule starts after the required access, inputs and approvals are ready.
How are revisions, extra work and support agreed?
Use the listed deliverables and exclusions as the starting point. The quote must state acceptance checks, review rounds, payment stages, cancellation arrangements and any ongoing support. Requested additions need an agreed cost and schedule before implementation.
Getting started
Start with the right questions
Plan my projectLet’s scope your next step.
Tell us where you are, what needs to change, and what success would look like for your business.