Choose the authoritative event
Identify which system confirms the relevant order status. Distinguish an order being created from payment or fulfilment milestones. Define the message around the event the business can verify.
Lead routing and exception handling
Inspect validation, duplicate checks, destinations and exception handling.
Specify the content and conditions
Use the correct items, amounts and customer-facing references. Account for changed, cancelled and exceptional orders. Check whether another platform notification already performs the same job before adding a second message.
Test repetition and failure
Reprocess a safe test event and verify that the customer-facing action is not duplicated. Check unavailable destinations and incomplete records. Give operations staff a way to investigate an event without exposing unnecessary customer data.
Put the guidance to work
Capture your starting point, assign an owner to the next action, and decide what evidence will confirm that it worked.
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